Inclement Weather

• We rarely cancel classes because of inclement weather
• If you don't feel you can travel safely, then simply don't
• We will be happy to reschedule your class
• If weather (or disaster) forces us to cancel classes
   
  We will attempt to:
   
  
  • Post a closure notice prominently on our home page
  • Post a closure notice prominently on this page
  • Respond to email at ContactUs@DataSchenk.com
  • Monitor our main voice phone at 615.223.6789

Customer Satisfaction

• In order to attain the highest possible level of customer satisfaction, each student will be asked to complete a Class Evaluation at the end of each class.
• Course instructors (or a suitable proxy) will be available to answer reasonable follow-up questions relating to class material via email for a period of six months after the class.
• Students are invited to re-sit any class at no charge for a period of one year after the initial class; this assumes:
  • Student will sit in a regularly-scheduled class (no custom-scheduling for this purpose).
  • A class of the same version is still being taught at DataSchenk (no un-retiring courses).
  • The student will reuse original training materials (bring your book back with you).
• Money-back Guarantee: In cases where the customer is not satisfied with the quality of instruction, and reasonable remedies can not be arbitrated, DataSchenk will offer a refund.